Australia's aged care regulator is investigating numerous complaints alleging that aged care providers are charging residents for services they cannot use or do not understand.

A class action has also been launched against one of the country's largest for-profit providers, accusing it of charging extra fees for basic services it is legally required to offer.

The issue highlights systemic problems in the aged care sector, where vulnerable older Australians are being financially burdened by unnecessary charges.Examples include residents being billed for Foxtel subscriptions, wine, and newspapers that hold no relevance to their care needs.

The Guardian Australia's medical editor, Melissa Davey, discusses the allegations of illegal fees and the broader implications for aged care reform.

The scandal has sparked calls for greater transparency and accountability in the sector, with concerns that such practices could deter families from seeking necessary care.

Regulatory bodies are under pressure to address these grievances and ensure that aged care services remain accessible and equitable for all Australians.