Equity Bank Tanzania is increasing its investment in agency banking to expand access to financial services in underserved communities.The bank recently held a capacity-building forum in Dar es Salaam for over 300 banking agents and mobile money super agents, focusing on training, technology, and innovative solutions to strengthen community-based banking services.

Agency banking has become a critical channel for financial inclusion, especially for small businesses, farmers, and women entrepreneurs in remote areas.Through agents, customers can access services like cash transactions, money transfers, and digital banking without visiting physical branches.The initiative aims to empower agents as local financial service entrepreneurs, creating economic opportunities and reducing operational costs.

Equity Bank’s strategy combines agency banking, digital platforms, and partnerships to create a more accessible banking ecosystem, supporting customers transitioning from cash-based transactions to formal financial services.