The Public Protector has found that the City of Cape Town failed to provide basic municipal services to residents of Langa Flats and parts of Khayelitsha, concluding that years of shortcomings in housing, sanitation, water access, and public infrastructure amounted to maladministration.Deputy Public Protector Advocate Dinkie Dube released findings in Report No.12 of 2026/27, highlighting issues like overflowing sewage, deteriorating housing, poor waste collection, and non-functional public lighting.The report underscores the constitutional obligation to deliver services impacting human dignity and safety.Recommendations include improving water access in SST-Marikana, rehabilitating sewer infrastructure, and enhancing safety at clinics.The City acknowledged progress on some issues but noted challenges like budget constraints and protests.

Critics argue the report exposes deep-seated inequalities and call for urgent action to address systemic failures in historically disadvantaged communities.