A Rogers customer, Shamim Rahimi, has spoken out after falling victim to a sophisticated delivery scam impersonating the telecom provider.Rahimi signed up for a new device through her Rogers app and added a phone line to her account.A caller claiming to be a Rogers representative informed her the device would be delayed due to stock issues, later confirming the arrival date.The scammer convinced her to return the phone via UPS using a prepaid label, believing it was part of a loyalty offer.After contacting a family member, Rahimi suspected fraud and reported the incident to Rogers and police.However, Rogers rejected her claim, stating they are not responsible for actions post-purchase.Cybersecurity expert Claudiu Popa emphasized verifying contact details with providers and reporting scams to authorities.Despite being credited for wireless services during the investigation, Rahimi still faces financial loss from the scam.The case highlights vulnerabilities in customer service processes and the need for better fraud prevention measures.