Safaricom has clarified its policy on reversing M-Pesa transfers sent to numbers with active Fuliza overdrafts.The company confirmed that funds automatically redirected to settle a recipient's Fuliza balance are treated as completed transactions and cannot be reversed.

This means if someone sends money to a number with an existing Fuliza debt, the funds will be used to clear the debt immediately, leaving no room for reversal.The policy was clarified after customer inquiries on social media, addressing ongoing confusion among M-Pesa users.Safaricom emphasized that senders must verify recipient numbers before transferring to avoid such issues.Those who have already sent money in error are advised to contact the recipient directly for a voluntary return.The company has no plans to change this policy, stating it aligns with its current system design.This highlights a key challenge in Kenya's mobile money ecosystem, where speed and automation can sometimes lead to irreversible transactions.

Fuliza, a joint service between Safaricom, KCB, and NCBA, allows users to complete transactions even with insufficient balances, but this integration makes reversal technically unfeasible once funds are applied to debt.