United Airlines is investigating an incident at San Francisco International Airport after a video circulated online showing a customer service agent telling a passenger that she might call U.S.Immigration and Customs Enforcement (ICE) on him.

The footage, which lasts approximately 83 seconds and was shared by the aviation blog View from the Wing, captures an argument between the employee and the customer as both record the exchange on their phones.

During the confrontation, the agent says, “Maybe we should call ICE on you,” and follows it by stating that the customer “doesn't act like a citizen.” The passenger repeatedly challenges the remark, asking her to repeat it and daring her to contact ICE.

Another United employee attempts to de-escalate the situation by asking whether the police should become involved, but the customer insists that he wants the agent to follow through on her statement about ICE.The disagreement continues, with the employee instructing the customer to leave the area and later approaching him from behind the counter.

The customer accuses her of attempting to grab his phone and calls her comments racist, stating that she should be fired and that he intends to pursue legal action.According to reports cited in the article, the agent never actually contacted ICE or law enforcement.United Airlines said it is aware of the incident and is reviewing what occurred.

The video has attracted significant attention online, prompting discussion about employee conduct, customer service, and the appropriateness of invoking immigration enforcement during disputes with airline passengers.