Media personality Alex Mwakideu has sparked public debate in Kenya after expressing concern over the growing trend of businesses refusing to accept cash payments.

In a post shared on his social media platforms, Mwakideu narrated an incident where he encountered a shopping mall that had shifted fully to cashless transactions.He also explained that a team member was reportedly denied service at a shop because they only had cash, which he felt was unfair.

Mwakideu argued that customers should not be restricted in accessing services based on their mode of payment, especially since cash is still legal tender in Kenya.

He questioned why businesses are increasingly forcing clients to use mobile money or card payments, noting that this sometimes results in additional transaction charges that inflate the final cost of goods and services.He further expressed frustration that such changes were happening without clear government intervention or regulation.

According to him, the shift towards cashless systems is gradually excluding people who still rely on physical money, creating what he described as an unfair situation for consumers.He called for more inclusive payment options that allow both cash and digital transactions.His remarks triggered mixed reactions online, with some Kenyans supporting his concerns and agreeing that cash should still be accepted everywhere.

Others, however, defended cashless systems, citing reasons such as security, convenience, and the rise of digital payment culture, especially after the COVID-19 period.Some users also pointed out that fake currency concerns and modern business practices are pushing companies to adopt cashless systems.

The debate reflects a broader national conversation about Kenya’s rapid transition towards digital payments and the balance between innovation, inclusion, and consumer choice.