EFInA through their Inclusion for All (I4All) initiative don successfully complete consumer protection sensitisation programmes for people for Mani and Malumfashi Local Government Areas for Katsina State.The programme wey happen on April 25 and 26 reach more than one thousand residents.

Dem bring community people, local government officials, traditional rulers, religious leaders, financial service providers and regulators together to discuss important matters like consumer rights, how to prevent fraud, how to resolve complaints and safe ways to use financial services.

From the baseline survey wey dem do before, e show say many people for rural areas no sabi their consumer rights well well, dem no know the right channels to complain and trust for financial institutions dey reduce.

Hajiya Bilkisu Suleiman Ibrahim, the Special Adviser to Katsina State Governor on Banking and Finance, talk say access to good and reliable financial services na very important thing especially for women, youth and vulnerable groups.She encourage small businesses to use the financing opportunities wey dey available.

Chinasa Collins-Ogbuo from EFInA explain say the sessions no be just ordinary awareness but na opportunity for people to ask questions directly from regulators and get correct answers.

Dem discuss plenty things like agency banking, ATM disputes, BVN protection and the important role wey POS agents dey play to expand financial access.After the event for Malumfashi, many participants show better understanding and their trust for regulators increase well well.

Even though some challenges still dey like fake credit schemes and unresolved transactions, EFInA say the insights from this programme go help shape better policies for future.This kind initiative dey very key for building trust and improving financial literacy for rural communities for Nigeria.