Families in Newfoundland and Labrador are raising concerns about patients being admitted to acute care without their trusted support workers.Many patients, including those with intellectual or developmental disabilities, rely on around-the-clock assistance from home support teams.When these individuals are admitted to hospitals, support workers are often barred from accompanying them, leaving patients isolated and vulnerable.

The case of Krista Ball, who passed away without the presence of her familiar support team, illustrates the emotional and practical impact of this policy.

Families emphasize that support workers help interpret subtle cues and provide comfort, particularly for nonverbal patients or those with complex care needs.The Citizens' Representative recommended in 2023 that home support workers be allowed in acute care to ensure continuity of care.

The provincial Department of Health and Community Services has stated that a policy is being finalized to address this issue, with guidance on eligibility and requests for exceptional circumstances.

Advocates hope the new policy will prevent patients from experiencing fear and isolation during hospital stays and strengthen support for both families and healthcare workers.