The Deputy Minister for Transport, David Kihenzile, has directed the Tanzania Railways Corporation (TRC) to improve its ticketing systems to ensure passengers are not misled about train availability.He emphasized that the current system allows some seats to remain unoccupied while trains are reported as full, which hampers service efficiency.Kihenzile highlighted the rapid growth of Tanzania's rail transport system and the need to align with public expectations.

TRC Chief Communications Officer Athuman Idd explained that empty coaches are due to passengers purchasing tickets but not showing up, particularly in business and royal classes.The issue, while not a system failure, requires addressing to maintain service quality and sustainability.The SGR has become a popular mode of transport, with frequent use on routes like Dodoma, Singida, and Mwanza.Kihenzile praised TRC for its infrastructure and management, noting the project's significance as a strategic national development initiative.The government remains committed to supporting improvements to ensure the SGR remains a reliable and efficient service for Tanzanians.