The City of Johannesburg's Thuso House customer service centre in Braamfontein remains closed but efforts are underway to reopen it.The closure followed a court process that led to the temporary removal of office equipment due to an unresolved R3.4m debt stemming from an administrative error over a decade old.City manager Floyd Brink confirmed the payment has been settled, though delays were caused by systemic administrative challenges.The municipality is collaborating with the sheriff to restore normal operations, assuring residents that service delivery was unaffected.Customers are advised to use alternative channels like the e-Joburg portal, mobile app, or regional email support.Face-to-face assistance is available at Eureka House, Vrededorp, or Reuven centres in Region F until Thuso House reopens.The incident highlights ongoing challenges in municipal financial management and administrative efficiency.