New Brunswick's health minister, John Dornan, has announced plans to improve the province's virtual healthcare system following criticism from patients about delays in prescription renewals.The province transitioned to a new private virtual care provider, Foundever, on June 30, 2026, replacing eVisitNB.

Patients expressed frustration over the need to book virtual appointments through a busy telehealth line to request prescription refills, a process that caused delays.

Dornan acknowledged the challenges, noting the volume of renewal requests exceeded expectations due to the previous provider's lack of data sharing.He emphasized that the transition was intended to be seamless but admitted some issues remain.The minister highlighted a planned fix allowing patients to request prescription renewals online directly, bypassing the symptom-checker stage.

The shift to Foundever follows concerns about the previous system's inefficiencies, with critics arguing the transition lacked adequate preparation.While Dornan takes responsibility for overpromising, he maintains confidence in Foundever's ability to serve New Brunswickers effectively.The situation underscores ongoing challenges in implementing digital healthcare solutions, balancing innovation with patient needs.