Safaricom has addressed customer complaints about missing birthday data bundles by providing clear redemption instructions and eligibility criteria.The telecom giant confirmed that subscribers must have been active on the network for over two years to qualify for the free 1GB data offer.Customers who missed out on automatic notifications are advised to dial *544*19#OK on their birthday to claim the bundle manually.Safaricom's system uses registered date-of-birth details to identify eligible accounts, but manual redemption is necessary if notifications fail.

The promotion, introduced in 2018 as part of Safaricom's 18th anniversary celebrations, initially offered data and discounted voice calls across networks.However, the service was temporarily suspended in 2023 for system upgrades, with validity periods adjusted to end at midnight post-redemption.The company urges customers not to wait for notifications and to proactively claim their bundles to avoid missing out on the reward.