The Central Board of Secondary Education (CBSE) has come under scrutiny after widespread technical glitches in its post-result services portal disrupted re-evaluation and access to answer scripts for Class 12 students.

In response to growing complaints regarding payment failures, portal crashes, and delays in accessing scanned answer sheets, the Union Education Ministry has directed assistance from technical experts at IIT Madras and IIT Kanpur.

Additionally, four public sector banks—State Bank of India, Bank of Baroda, Canara Bank, and Indian Bank—have been roped in to strengthen payment systems, ensure smoother transactions, and enable automatic refunds for excess payments.The issues emerged following the implementation of CBSE’s new on-screen marking (OSM) system, which digitally evaluated nearly 98.66 lakh answer books in the 2026 board examinations.

Students reported severe inconsistencies, including blurred answer sheets, fluctuating fee amounts, delayed payments, and repeated website crashes, especially during peak usage hours.

Many students alleged that these technical issues adversely affected their ability to apply for re-evaluation in time, thereby risking academic opportunities such as CUET-UG 2026 and foreign university admissions.

Several students shared experiences of significant discrepancies between expected and awarded marks, with some claiming lost scholarships and admissions offers.

The Ministry acknowledged these concerns and stated that IIT experts would focus on improving portal stability, authentication systems, server performance, and payment gateways.Meanwhile, CBSE admitted technical failures and announced refunds for incorrect deductions, along with reduced fees for various services.The scale of applications highlights the issue, with over 2.94 lakh applications covering more than 8.56 lakh answer books submitted this year, significantly higher than last year.

Authorities have assured corrective measures to ensure a more transparent, efficient, and student-friendly evaluation and re-evaluation system going forward.