A group of football fans has filed a proposed class-action lawsuit against StubHub in federal court in New York, alleging that the ticket resale platform failed to deliver valid tickets for FIFA World Cup matches despite confirmed purchases.

The plaintiffs, including California residents Julia Reeker Moghal and Reuben Renteria, claim they were sold tickets that either did not exist, were revoked without notice, or were cancelled shortly before matches, leaving them unable to attend games they had paid for.Moghal reportedly paid US$1,905 for three tickets to a Switzerland versus Bosnia and Herzegovina group-stage match in California.

She alleges that she received inconsistent updates from StubHub, including notifications that tickets were ready, followed by cancellation notices, and later assurances that tickets would still be delivered shortly before kickoff.

Despite travelling to the stadium and waiting outside, she never received entry and also did not obtain a refund at the time, according to the lawsuit.

Renteria, meanwhile, paid US$2,294 for two tickets to a Mexico versus South Korea match in Guadalajara, but also did not receive his tickets and initially faced delays in receiving a refund.

The lawsuit claims StubHub engaged in false and misleading sales practices and seeks monetary damages, class-action status, and a court order preventing the company from selling World Cup tickets while requiring profits to be returned to affected customers.

StubHub has stated that its FanProtect Guarantee offers replacements or refunds and argued that many issues stem from FIFA’s ticketing infrastructure rather than its own platform.FIFA, in turn, says it has no control over third-party resale transactions.The case highlights ongoing concerns about reliability and transparency in secondary ticket markets for major sporting events.